Last Updated: August 20, 2026
At VendorSathi, we strive to make payments simple, secure, and transparent. This Refund & Cancellation Policy outlines the procedures and conditions governing transaction reversals and wallet refunds for both shoppers and merchants in your local neighborhood.
If money is deducted from your bank account but does not reflect in your VendorSathi wallet, the gateway provider will auto-refund the amount to your source bank account within 3-5 business days. Direct cashouts of loaded balances are subject to verification.
Once a merchant payment is completed and verified via wallet PIN, it cannot be canceled. If a refund is mutually agreed upon due to return of goods, the merchant must initiate a transaction reversal which will return the balance minus cashback.
When a purchase is refunded, the LVS Reward Engine automatically reverses the cashback earned from that transaction. If your wallet balance is insufficient to cover the reversed cashback, the deficit will be adjusted against your future wallet recharges.
In case of duplicate payment deductions due to network lags, the excess amount is verified against our transaction ledger and credited back to the customer's VendorSathi wallet within 24-48 business hours.
For any transactional disputes, customers can submit query tickets directly via the **Support** screen in the App or email our compliance desk at support@vendorsathi.com with transaction references.