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Navigating VendorSathi: A Step-by-Step Customer App Guide

Published: Aug 13, 2026 Author: Neeraj Vyas, Operations Specialist

Getting started with VendorSathi is quick and simple. Here is a step-by-step guide to mastering the Customer PWA App:

  1. OTP Login: Enter your mobile number, receive a secure 6-digit OTP, and verify your account instantly.
  2. Secure Wallet PIN: Set up a secure 4-digit PIN to protect your funds during checkout.
  3. Loading Money: Tap "Load Wallet" on the dashboard. Enter the amount and complete the payment using UPI, Netbanking, or Debit card.
  4. Directory Search: Explore nearby stores by category. Click on any store to view product catalogs and check current cashback rates.
  5. Scan to Pay: When billing at a store, tap "Scan QR," point your camera at the merchant stand, verify the amount, enter your PIN, and check out cashless!
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